Terms of service

Terms of Service 

Overview

Welcome to Raw By Em.
By visiting or purchasing from our website, you agree to these Terms of Service and our Privacy Policy.

Raw By Em is hosted on Shopify, which provides the platform for our online store. Any purchases you make are directly with Raw By Em.

If you do not agree with these terms, please do not use our website.

Who Can Use This Site

By using this site, you confirm that:

  • You are at least the legal age in your place of residence

  • Any information you provide (email, shipping, payment details) is accurate and up to date

  • You are responsible for any activity under your account

Our Products

We do our best to show our prints as accurately as possible.
However:

  • Colours may vary slightly due to screen settings

  • Product appearance may differ slightly from what you see online

Product details, availability, and pricing may change at any time without notice.

Orders

Placing an order is an offer to purchase.
We reserve the right to accept or decline any order.

Once your payment is processed and your order is confirmed, cancellations may not be possible.

All purchases are subject to our Return & Refund Policy.

Orders are for personal use only and may not be resold.

Prices & Payment

  • Prices are shown before tax unless stated otherwise

  • Taxes, shipping, and other fees may apply where required

  • Prices may change at any time

  • You agree to provide valid payment information and authorize charges for your purchase

Shipping & Delivery

Shipping times are estimates and not guaranteed.
We are not responsible for delays caused by carriers, customs, or events outside our control.

Once your order is handed to the shipping carrier, responsibility for the package passes to you.

Returns & Refunds

All sales are final.
We do not accept returns or refunds at this time.

If your print arrives damaged, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or resolution.

Intellectual Property

All content on this site — including photos, text, logos, and designs — belongs to Raw By Em.

You may not copy, reuse, or distribute any content without written permission.

Third-Party Tools & Links

Our site may include links or tools provided by third parties.
We are not responsible for their content, services, or policies. Use them at your own risk.

Shopify Relationship

Shopify powers our store, but all purchases are made directly with Raw By Em.
Shopify is not responsible for products sold through this website.

Privacy

Your personal information is handled according to our Privacy Policy and Shopify’s Privacy Policy.

Feedback & Reviews

If you leave reviews or feedback, you allow us to use them for marketing or promotional purposes.
You are responsible for the accuracy and content of anything you submit.

Errors & Changes

We may occasionally correct errors related to pricing, descriptions, or availability.
We reserve the right to cancel orders if information is incorrect.

Prohibited Use

You agree not to:

  • Use the site for illegal or harmful purposes

  • Copy or exploit site content

  • Upload viruses, spam, or malicious content

  • Harass or impersonate others

We may suspend or terminate access if these terms are violated.

Disclaimer

Our website and products are provided “as is” without warranties unless required by law.

Limitation of Liability

To the fullest extent allowed by law, Raw By Em is not responsible for any indirect or consequential damages related to your use of the site or products.

Changes to These Terms

We may update these Terms at any time.
Continued use of the site means you accept any changes.

Contact

If you have questions about these Terms, contact us at:

Raw By Em
📧 rawbyem@gmail.com